Know about Smartbiz

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1) What is Smartbiz by Amazon?

SmartBiz by Amazon is your one-stop shop for all your online selling needs. Whether you are a small business, an entrepreneur, or a neighborhood store, you can now create your own online store within minutes and start showcasing and selling your products online. What's more is that you do not need any technical knowledge to get started online. You can visit the website for more details - If you are interested, you can download the app from playstore.



2) What all can I do with Smartbiz?

With the online webstore that you create for your customers using SmartBiz by Amazon, you can customize your store with exciting themes, showcase your product details (eg. images, prices), receive online payments, ship products and run promotions on whatsapp.


3) Who can sell using Smartbiz?

Anyone who wants to start selling online or create their own, online direct-to-consumer webstore can use Smartbiz. Whether you are a small business using social commerce, chat commerce, a home entrepreneur, a brand or an offline retailer, you can use Smartbiz to create your own online webstore.


4) Is SmartBiz available on desktop?

Yes, you can use SmartBiz on your desktop by logging in with your credentials. Currently, you will be able to create and manage bulk listings on Desktop.


5) What can I sell on SmartBiz?

You can sell products that are legally allowed for sale in India. Currently, SmartBiz is available in India only.


6) Can I sell services on SmartBiz?

Currently, our app is designed for product-based businesses. Please stay tuned to our marketing website for product related updates -


 7) Can I create a SmartBiz store for my B2B business?

Yes, you can use our app to create a store for your B2B business as well. You can visit the website for more details on features - If you are interested, you can download the app from playstore.


8) How much does Smartbiz cost?

Currently, there is no fees or charges to set up your storefront using SmartBiz by Amazon. However, you will have to directly pay the payment partners for transaction fees and shipping partners for the services they render.



9) Do I need to a GST number to sell on Amazon?

No, you do not need a GST number to create your website on Amazon. Our product can be used by small businesses, individuals and D2C brands alike.


10) Can I decide my own store level policies on exchange, returns and refunds?

Yes, you can edit your store policies from the 'Profile' section in the app. By default, we offer a template of standard policies which you can change depending on your business


11) Can I link my custom domain to SmartBiz?

Yes, you can link your custom domain (purchased on any domain registrar) to your SmartBiz website. But first, you will need to purchase a custom domain from a domain registrar like go daddy. Next, login to the app> click on 'Profile' > Link custom domain and follow the steps mentioned to link your custom domain.


12) Where can I promote my SmartBiz webstore?

You can share your website URL on social media channels like whatsapp, instagram, facebook etc. You can also download your webstore's QR code from the app and promote it in your retail store.


13) Does Amazon promote my store on the marketplace?

No, we do not promote your store on Amazon marketplace. SmartBiz is an different business, independent from Amazon. Seller's get complete access of  how and where they they promote their store and SmartBiz only enables them to create their website.


14) Will my store/ products be visible on Amazon marketplace?

No, SmartBiz is a standalone application built by Amazon. Your store details will not be shared or promoted on Amazon marketplace.


15) Is SmartBiz free to use?

Yes, SmartBiz is free to use until March '24. You only need to pay a transaction fees to Pinelabs for processing online payments. Additionally, you will need to pay delivery fees for your orders in case you wish to use Shiprocket services for shipping.


18) How will I be charged once SmartBiz becomes a paid service?

You will be charged monthly based on the subscription plan that you opt for. For more details, stay tuned to the SmartBiz website -


19) What personal information does SmartBiz collect?

We receive and store any information you provide in relation to Smart Commerce Services such as your registered mobile number, email address, business address etc. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Smart Commerce Services.


20) Can I get access to customer data?

You do get access to limited customer details such as contact number that help you fulfil an order. If you need any specific details from a customer to fulfil an order, you will need to reach out to them.  


21) Can I delete / deactivate my SmartBiz account?

Currently, we do not have the delete/ deactivate feature. We are working on this and it should be available from June 2024. You can reach out to support for any assistance by logging in to the app > clicking on 'Profile' > Help section.


 22) Can I migrate to SmartBiz from other platforms?

Yes, you can migrate your account from other platforms to SmartBiz. However, currently you will need to configure your account settings and update your catalog on SmartBiz. Currently, we do not provide the option to automatically migrate your account from other platforms.