Whatsapp Campaigns
- Why am I unable to see the edit icon for certain contacts?
- You will not be able to edit existing customer contacts. You can edit contact details i.e. name and contact number for potential customers only.
- I tried to import 5 customer contacts but only 4 got imported. Why am I unable to import all contacts?
- If a customer contact already exists in your repository, they will not get imported again. Only new contacts will get imported.
- Why am I unable to add a new contact manually?
- This could be due to the following reasons – (i) you have either not entered both the customer name or contact number which are mandatory fields, (ii) The mobile number entered is not a valid 10 digit phone number or (iii) The contact number already exists in your contacts repository.
- What is the monthly message statement?
- The monthly message statement displays the number of messages you have successfully sent and balance messages left. You will have a monthly message limit of 100. Every message sent to a customer is counted as 1 message. For example, if you have a balance of 100 and you send a message to 40 customers of which 30 were successfully sent, your balance message limit will be 70.
- What is the validity of the limit? When does it refresh? Can I carry over my balance limit?
- The limit is valid for a month and gets refreshed at the start of a month. You cannot carry forward your balance to the next month.
- Why am I unable to send messages even though I have messages in my balance?
- If the customers selected by you for a given campaign exceeds your balance limit, you will not be able to send the message. Ensure that the number of customers selected is below your balance limit.
- Do failed messages get added to my balance?
- Yes, messages that failed to deliver get added to your balance limit.
- Why have some of my messages failed to deliver?
- There could be multiple reasons for this such as the customer’s whatsapp number is no longer operational, they have opted out from receiving promotional messages on whatsapp or they have marked the whatsapp account as spam.
Coupons
- Are special characters allowed in Coupon code?
- No, special characters are not allowed in Coupon code. You can use only alphabets and numeric on the Coupon code.
- Where can my customers check the T&C of a coupon?
- Customers can check the T&C of the coupon by clicking on the coupon on storefront or during the checkout.
- Can a seller edit the coupon after creating it?
- You cannot edit a coupon after creating it.
- In percentage discount what is the maximum percentage that can be set?
- You can offer a discount upto 75%.
- Will the coupon discount get auto-applied on orders at the time of checkout?
- Your customers need to select/apply the coupon/offer from the 'Offers and Discounts' section at the time of checkout.
- Why am I unable to send messages even though I have messages in my balance?
- If the customers selected by you for a given campaign exceeds your balance limit, you will not be able to send the message. Ensure that the number of customers selected is below your balance limit.
- Do failed messages get added to my balance?
- Yes, messages that failed to deliver get added to your balance limit.
- Why have some of my messages failed to deliver?
- There could be multiple reasons for this such as the customer’s whatsapp number is no longer operational, they have opted out from receiving promotional messages on whatsapp or they have marked the whatsapp account as spam.
- Are Coupons applicable on single product value or total cart value?
- Coupon offers are applicable on the entire cart value. They are not specific to a product.