You can cancel an order at any stage - whether it's pending, accepted, or shipped. However, we advise against canceling orders once they have been accepted, as this can negatively impact your customers' experience.
If you cancel a pre-paid order, you must issue a refund through your payment partner’s dashboard.
To access the dashboard, go to the ‘Manage Payment’ section under the ‘Profile’ tab.
To cancel orders, follow these steps:
- Go to the ‘My Orders’ page in your SmartBiz account.
- Click on the order details.
- Click on the ‘Reject Order’ button.
- Confirm by clicking ‘Yes, Reject Order’ if you want to reject the order.
- Select the reason for rejecting the order, such as: Unable to provide COD payment, Product out of stock, Delivery address is not serviceable, Store is temporarily closed, or other reasons.
- Click the ‘Confirm’ button to complete the rejection.
Note: You can cancel an order after accepting it if you are unable to fulfil it due to some reason. However, we strongly recommend you share a reason with the customer in order to retain their trust.