What Should I Do After Cancelling or Rejecting an Order?

  • Updated

You can cancel an order at any stage - whether it's pending, accepted, or shipped. However, we advise against canceling orders once they have been accepted, as this can negatively impact your customers' experience.

If you cancel a pre-paid order, you must issue a refund through your payment partner’s dashboard.

To access the dashboard, go to the ‘Manage Payment’ section under the ‘Profile’ tab.

To cancel orders, follow these steps:

  1. Go to the ‘My Orders’ page in your SmartBiz account.
  2. Click on the order details.
  3. Click on the ‘Reject Order’ button.
  4. Confirm by clicking ‘Yes, Reject Order’ if you want to reject the order.
  5. Select the reason for rejecting the order, such as: Unable to provide COD payment, Product out of stock, Delivery address is not serviceable, Store is temporarily closed, or other reasons.
  6. Click the ‘Confirm’ button to complete the rejection.

Note: You can cancel an order after accepting it if you are unable to fulfil it due to some reason. However, we strongly recommend you share a reason with the customer in order to retain their trust.