Payments and Returns

  • Updated
  1. What modes of payment will be set up for my online store after completing KYC?
    • Customers can pay via the following payment modes – Cards (Visa/Mastercard/Rupay/Discover/Amex), UPI, Net Banking, Wallets.
  2. Can customers pay via cash on delivery (COD)?
    • Currently, COD option is not enabled on our website.
  3. How do I access the Pinelabs dashboard?
    • You will receive login credentials once you have successfully completed Pinelabs KYC. You can login to your dashboard from the ‘Manage Payments’ tab in your profile section.
  4. What transaction fees do I get charged on online payments? Where do I view this?
    • Transaction fees will depend on the payment mode of the order. You can refer this article for transaction fees details -
  5. How do I refund a customer?
    • You will need to initiate refunds from the Plural dashboard. You can refer this article for detailed steps -
  6. Where can I see payment transactions?
    • You can login to to Pinelabs dashboard from the 'Manage Payments' tab in your profile and generate a report of all your transactions. You will also receive a settlement report from Pinelabs 1 business day after you've received any transactions.