What modes of payment will be set up for my online store after completing KYC?
Customers can pay via the following payment modes – Cards (Visa/Mastercard/Rupay/Discover/Amex), UPI, Net Banking, Wallets. Customers will also get an option for offers with regards to any wallet.
Can customers pay via cash on delivery (COD)?
Yes, customers can opt for Cash on delivery (COD). For more details refer our help article: Enable Cash on Delivery (COD)
How do I access the Razorpay dashboard?
You can access it from our available Desktop App and Mobile App, once your Razorpay account is integrated with your SmartBiz account.
Navigation for Desktop App: Login to Desktop App> Settings> Payments
Navigation for Mobile App: Open SmartBiz Mobile App> Profile> Payments
What transaction fees do I get charged on online payments? Where do I view this?
Transaction fees will depend on the payment mode of the order. You can refer this article for transaction fees details - Razorpay Transaction Fees
How do I refund a customer?
You will need to initiate refunds from the Razorpay dashboard. Follow the steps below to issue a refund: • Login to your Razorpay Dashboard • You will find "Transactions" on the left side of the screen (Desktop Mode) • Click on "Transactions" • There you can see the collected amount and payment method through which the payment was made • Select "Payments" tab and choose "Payment ID" or any other source through which you want the transaction to be viewed • Click the "Search" button and the details will be displayed • Click on "Details" and you will find an option as "Issue refund" • There you will find an option to "Refund Instantly" or refund in "Standard mode" • If standard mode is selected, then it will take 5-7 business days for the amount to reflect in bank account • You will also find an option to issue a partial refund to the customer • There are certain charges for Instant Refund option
Up to 1000
1000-25000
> 25000
7.99
11.99
14.99
Where can I see payment transactions?
Following steps will be helpful: • Login to Razorpay dashboard • On left side panel click on “Transactions” • Here you can see "Collected amount” – Amount which is to be settled and captured • Order wise details • Under “Payments” – You can see all the payment details