- What modes of payment will be set up for my online store after completing KYC?
- Customers can pay via the following payment modes – Cards (Visa/Mastercard/Rupay/Discover/Amex), UPI, Net Banking, Wallets.
- Can customers pay via cash on delivery (COD)?
- Currently, COD option is not enabled on our website.
- How do I access the Pinelabs dashboard?
- You will receive login credentials once you have successfully completed Pinelabs KYC. You can login to your dashboard from the ‘Manage Payments’ tab in your profile section.
- What transaction fees do I get charged on online payments? Where do I view this?
- Transaction fees will depend on the payment mode of the order. You can refer this article for transaction fees details - https://help.smartbiz.in/hc/en-us/articles/18006562426897-Pinelabs-Transaction-Fees-and-Settlement
- How do I refund a customer?
- You will need to initiate refunds from the Plural dashboard. You can refer this article for detailed steps - https://help.smartbiz.in/hc/en-us/articles/15574172631825-Issue-Refunds
- Where can I see payment transactions?
- You can login to to Pinelabs dashboard from the 'Manage Payments' tab in your profile and generate a report of all your transactions. You will also receive a settlement report from Pinelabs 1 business day after you've received any transactions.