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How to Manage Your Store Name and Store Policies

  • Updated

Your store name and store policy help customers identify your business and understand how your store operates. Keeping these details accurate ensures customers see the correct information on your SmartBiz storefront and helps set clear expectations before they place an order.

How to Manage Store Policies

Store policies allow you to communicate important information such as return rules, cancellations, refunds, privacy terms, and FAQs to customers.

To create or edit your store policies:

  1. Go to Profile

  2. Navigate to Store Configuration

  3. Select Store Policies

  4. Click Edit

  5. Select Add your own FAQs

  6. Enter or update your policy content

  7. Save the changes

                                                                

You can update store policies anytime if there are changes to how your store operates.

Note: Each store policy has a 10,000-character limit. If you are unable to add more content, shorten or rephrase the policy before saving.

Customer Impact

  • The store name you set is shown to customers across your SmartBiz storefront and order-related communications.

  • The store policy is visible to customers before they place an order, helping them understand how your store operates.

  • Keeping these details up to date helps reduce customer confusion and improves trust in your storefront.

Best Practices

  • Use a clear and recognizable store name that matches your physical store or brand.
  • Keep your store policy short, clear, and easy to understand.
  • Update your store policy whenever there are changes in return policy, cancellation and refund policy, privacy policy and any other store FAQs.

FAQs

1) Can I edit my store name after setting up a store?
No, you cannot edit your store name after it has been set up. Make sure to enter the correct store name without any typos during store creation.

2) Why am I unable to share my store URL with customers after creating my store?
You need to set up payments and list at least one product in your catalog before you can share your store URL with customers.

3) My store URL is too long. Can I change it?
No, you cannot edit your store URL after it has been created. Make sure to choose a short and clear store URL during store setup.

4) Where will customers view my store policy?
Customers can view your store policies on your storefront under the About Us section.

5) Why am I unable to add more content to my policy after a point?
There is a 10,000-character limit for each policy. Rephrase the content to stay within the limit and save the changes.

6) My changes to store policies are not reflecting. What should I do?
Ensure you are connected to the internet and that you have saved the policy. Also confirm that the updated policy is selected instead of the default store policy.

7) Why is the return policy not reflecting after updating?
This can happen if the Accept Returns option is not toggled on. Once enabled, the updated return policy becomes visible on the storefront.