Account Set-Up

A. Store Creation 

2) Do I need an existing amazon account to create an account on Smartbiz?

Yes, you will need an Amazon account to create your SmartBiz store. You can login with your existing Amazon credentials or create a new Amazon account.

3) Can I use special characters for my store name?

No, you cannot use special characters for your store name. This is because store name is used to create your store URL and a URL cannot have special characters.

4) I am both a seller and buyer on Amazon. Which credentials do I use?

You can use either to login. Please note that mobile number linked to your Amazon account will be displayed on Storefront.

5) What should I provide as business address? Can I change this later?

You should provide the address from where customers can pick up their order. If your order pick up address is different from your store location, provide the store location. Yes, this can be edited from your profile section later.

6) What if I do not have an offline store/ business address? What address do I provide?

You should provide the address from where you will fulfill your deliveries.

7) What are business and product categories? 1) Can I change them later?

Business category is the category of products they are selling and product category is the type of product. Example ‘Jewelry’ is a category and ‘earrings’ is a product category. Please note that you can edit these store categories from your profile at a later point in time.

8) Can I create multiple stores using one account?

Currently, we do not allow a seller to create multiple storefronts with one account. You will need to log out of existing account and use different credentials to create a new store.

9) What should I do if the mobile number I registered with is currently deactivated/ not in use? Can I still access my store?

You can  login with the email ID linked to your registered mobile number. If you are unable to recollect the email ID/ it is no longer operational, you may need to create a new account on Smartbiz.

13) Can I login to Smartbiz on my desktop?

Yes, you can login to SmartBiz (smartbiz.amazon.in/home) on your desktop. However, currently, you only be able upload listings on desktop.

14) Can my employee login to the Storefront with their credentials?

Currently, multiple users cannot sign into your storefront using their credentials. However, you can share your login credentials and they can assess the storefront on their own devices if necessary.

B. Delivery settings

1) Can customers pick up orders from my store directly? How do I enable this?

Yes, customers can pick up their order directly from your store. Please ensure that the address added by you in the profile is the same address customers need to pick up their order from.

2) Can I provide home delivery to customers? How do I enable this?

Yes, you can provide home delivery to customers in India. You will need to make some changes to delivery settings before you can provide home delivery

3) I will not be able to service orders for a while due to personal reason. How do I prevent customers from placing their orders?

You can prevent customers from placing orders on your storefront by turning the ‘Accept Orders’ toggle in Profile section off. Please note that you will need to turn it back on to start accepting orders again.

4) Can I configure a dynamic delivery fee depending on customer location/ quantity purchased or any other parameter?

No, currently a flat delivery fee will apply on all your orders. You can set the delivery fees from delivery settings in Profile section.

5) Can customers pick up their product from my store at any point in the day?

Customers can pick up the order once you have marked your order as ‘Ready for pick up’ and during your store’s operating hours. They will receive an SMS once the order is ready for pickup.