Introduction
Setting up your SmartBiz account correctly helps you launch your online store faster, avoid order issues, and ensure customers can contact and receive orders from you without friction.
This article answers the most common questions sellers have during store creation, login, contact details, and delivery setup, so you can get started confidently and manage your store smoothly from day one.
Prerequisites
Before setting up your SmartBiz store, make sure you have:
An active Amazon account (buyer or seller)
A working mobile number and email ID for verification
Your order fulfillment address (store location or shipping address)
Basic clarity on whether you’ll offer store pickup, home delivery, or both
The SmartBiz mobile app installed (recommended for full functionality)
The article contains
- Store Creation & Account Access
- Login, Contact Details & Visibility
- Delivery & Order Management Settings
A. Store Creation & Account Access
Do I need an email ID to create a SmartBiz account?
Yes. An email ID is mandatory. If your account is not linked to an email, you’ll be prompted to add and verify it using an OTP.
Do I need an Amazon account to create a SmartBiz store?
Yes. You must log in using an existing Amazon account or create a new Amazon account to set up your SmartBiz store.
Can I use special characters in my store name?
No. Special characters are not allowed because your store name is used to generate your store URL.
I’m both an Amazon buyer and seller. Which credentials should I use?
You can use either. Note that the mobile number linked to the Amazon account you log in with will be visible on your storefront.
What address should I add during store setup?
Add the address from where orders will be fulfilled or picked up. You can edit this later from the Profile section.
What if I don’t have a physical store?
You can enter the address from where you plan to ship or deliver orders.
What are business and product categories? Can I change them later?
Business category: Broad category (e.g., Jewellery)
Product category: Specific product type (e.g., Earrings)
Yes, both can be edited later from your profile.
Can I create multiple stores using one account?
No. Currently, one SmartBiz store can be created per account. You’ll need separate credentials to create another store.
9. Why am I not receiving order notifications on my Android phone?
Your phone may be restricting background activity.
Go to Settings → Apps → SmartBiz → Battery and allow unrestricted background usage.
B. Login, Contact Details & Visibility
What if my registered mobile number is inactive?
You can log in using the email linked to that number. If neither is accessible, you’ll need to create a new SmartBiz account.
Can I change the mobile number displayed on my storefront?
Yes.
Go to Profile → Edit store details → Customer Support and update the number shown to customers.Can I change my registered email ID or mobile number?
No. Registered login credentials cannot be changed after store creation.
Can I log in to SmartBiz on desktop?
Yes. Visit smartbiz.amazon.in/home. Currently, desktop access supports bulk listing uploads only.
Can employees log in using their own credentials?
No. Multi-user access is not supported yet. You may share login credentials if required.
Can I hide my address on my website?
Yes.
Go to Profile → Edit store details → Toggle “Hide Address” and save.
7. Will customers receive pickup notifications?
Yes. Customers receive an SMS when an order is marked Ready for Pickup.
C. Delivery & Order Management Settings
Can customers pick up orders from my store?
Yes, if pickup is enabled and your store address is correctly added. Customers can collect orders after you mark them Ready for Pickup.
Can I offer home delivery?
Yes. Enable delivery and configure delivery settings from the Profile section.
How can I temporarily stop accepting orders?
Turn off the Accept Orders toggle from the Profile section. Turn it back on when ready.
Can delivery fees vary by location or order size?
No. Currently, only a flat delivery fee can be applied to all orders.
What is shipping time?
Shipping time is how long you take to deliver an order. The default is 3–5 days, and you can update it from Delivery Settings.
Can I set different delivery times for different products?
No. Shipping time applies to the entire catalog, but you can define it as a range (e.g., 2–5 days).
Does the displayed phone number affect login?
No. The displayed storefront number is only for customer contact and does not affect login credentials.