SmartBiz allows you to deliver orders using your own delivery agent or any third-party courier service using the Self Ship option. This is helpful if you already have local delivery staff or prefer a courier partner outside Shiprocket.
Note: In order to ship via Shiprocket, you will first need to setup a Shiprocket account on Smartbiz. Refer the article How to setup a Shiprocket account for details.
What’s in this article
How to Self-Ship an order
How customers track Self-Shipped orders
FAQs
1. How to Self-Ship an Order
Follow these steps after you accept an order:
Step 1: Open the SmartBiz Home page
Step 2: Click on Orders
Click the Orders section in the Amazon Desktop Seller App to view your current orders.
Step 3: Accept the Order
Click Accept Order to confirm you will fulfill the selected order.
Step 4: Go into the order details.
Click the indicated area to access additional order options and details.
Click View Details to see comprehensive information about the order.
Step 5: Initiate Shipping Process
Click Ship Order to begin preparing the order for shipment.
Step 6: Self Ship the Order
A pop-up will appear. Select one of the following:
Self Ship
Use this if your delivery boy/agent will deliver the order.
Enter Delivery Agent Name
Enter Valid 10-digit Mobile Number
Customers will use this number to contact the agent for updates.
Step 7: Click “Ship Order”
2. How Customers Track Self-Shipped Orders
Your customers can easily track the delivery status:
Step 1: Open your SmartBiz website
Step 2: Go to My Orders
Step 3: Select the relevant order
Step 4: Scroll to the Shipping Address section
They will see:
Delivery agent name & phone number OR
Third-party courier name + tracking ID/URL
FAQs
1. Can I edit delivery agent or courier details after submitting?
No. Once you click Continue, the details are locked. Enter them carefully.
2. What if my customer cannot track the third-party courier?
Share the exact tracking link or correct AWB number with the customer.
If the issue continues, reach out to the courier partner directly.
3. How do I update the delivery status for Self-Ship orders?
Delivery status is managed outside SmartBiz. You must coordinate directly with your agent or courier.
4. Will Self-Ship orders affect my store rating?
Yes. Providing incorrect details or delayed delivery may lead to negative customer feedback. Always share accurate tracking information.
5. Can I switch from Self-Ship to Shiprocket later?
Not for the same order.
You can, however, use Shiprocket for future orders once your account is set up.