Introduction
This article will guide you through the process of shipping an order using Shiprocket via the SmartBiz app. You will learn how to accept an order, enter package details, choose a courier partner, and confirm the shipment. Shipping efficiently ensures timely delivery, which directly impacts your customer satisfaction and helps build trust.
If you wish to deliver a product using Shiprocket, you should first set up your Shiprocket account.
To Ship your order with Shiprocket via mobile app, follow the below steps:-
1. Log in to smartbiz.amazon.in and navigate to My Orders section.
2. Click on the relevant order to begin processing.
3. Click Accept Order to confirm you will fulfill this order.
4. Click Yes, Accept Order to finalize acceptance of the order.
5. Click Ship Order to start the shipping process.
6. Select Shiprocket from the Shipping details section and click Continue.
7. Select a pickup address and Continue. If you want to select a pick up address other than those mentioned in the dropdown, you will first need to add the address on Shiprocket website. Follow the steps mentioned in this article.
8. Now enter the package dimensions (length, breadth, height and weight of the package) as these are mandatory details to be filled.
Note: Minimum weight that can be entered is 0.5kg and minimum dimensions should be greater than 0.5 cm.
9. Depending on your parcel dimensions and delivery pick up/ drop pin codes, you will be shown a list of courier partners. You can select a courier partner depending on your budget and the carrier's rating.
10. You will receive a confirmation message to review pickup and label instructions. The courier partner will get in touch with you to confirm the pickup slot.
To Ship your order with Shiprocket via Desktop app, follow the below steps:-
1. Log in to smartbiz.amazon.in and navigate to Orders section.
2. Click on the relevant order to begin processing.
3. Click Accept Order to confirm you will fulfill this order.
4. Click Yes, Accept Order to finalize acceptance of the order.
5. Click Ship Order to start the shipping process.
6. Select Shiprocket from the Shipping details section.
7. If you have more than one pickup address then select a pickup address from where you want the order to be picked up.
If you want to select a pick up address other than those mentioned in the dropdown, you will first need to add the address on Shiprocket website. Follow the steps mentioned in this article.
8. Now click Next to move to the next step.
9. Now enter the package dimensions (length, breadth, height and weight of the package) as these are mandatory details to be filled.
Note: Minimum weight that can be entered is 0.5kg and minimum dimensions should be greater than 0.5 cm.
10. Click Next to proceed after entering package dimensions.
11. Click Continue to confirm shipping details and proceed.
12. Click the courier selection area to choose a desired delivery partner to ship the order. Depending on your parcel dimensions and delivery pick up/ drop pin codes, you will be shown a list of courier partners. You can select a courier partner depending on your budget and the carrier's rating.
13. You will receive a confirmation message to review pickup and label instructions.
Your order is now scheduled for pickup within the next 12 to 36 hours. You will receive a call from your courier partner to confirm your pickup slot. Remember to download the shipping label and follow the packaging instructions provided to ensure smooth delivery.
Note: Carriers bill their shipment at a minimum chargeable weight of 0.5 kg or dead weight (either dead weight or volumetric dimensions whichever is higher).
Note: For accessing shipping reports from Shiprocket follow the link Shiprocket Analytics
FAQs
1. Do I need a Shiprocket account to ship orders, and what happens if it’s not linked?
Yes. You must create and link a Shiprocket account before shipping orders. If your account is not linked, Shiprocket will not appear as a shipping option when you try to ship an order.
2. Why do I need to enter package weight and dimensions?
Package weight and dimensions are required to calculate shipping charges and assign a courier partner. You must enter the final packed weight and the length, width, and height of the shipment.
Minimum requirements:
Weight: At least 0.5 kg
Dimensions: Each side must be greater than 0.5 cm
If these criteria are not met, the shipment cannot be created.
3. What happens if I enter incorrect weight or dimensions?
If the entered weight or dimensions do not match the actual package, the courier partner may delay pickup or adjust shipping charges later. Always enter accurate values to avoid issues.
4. Why don’t I see any courier options after entering shipment details?
Courier options may not appear if:
Shipping is not supported between the pickup and delivery pincodes, or
The entered weight or dimensions fall outside supported limits
5. Is downloading and printing the shipping label mandatory?
Yes. You must download and print the shipping label and attach it to the package before handing it over to the courier partner.
6. How long does it take for the courier to pick up the order, and what if there is a delay?
After pickup is scheduled, the courier partner usually picks up the package within 12–36 hours. Pickup delays can occur due to courier availability. If the pickup does not happen within the expected time, you can check the shipment status or contact support.
7. Can I change courier partner, package details, or shipment settings after booking?
No. Once a shipment is created and a courier partner is assigned, the courier and package details cannot be changed for that order.
8. Do I need sufficient balance in my Shiprocket account to ship orders?
Yes. Shipping charges are deducted from your Shiprocket wallet. Ensure you have sufficient balance before creating a shipment.