Amazon Shipping enables you to manage deliveries for all your sales channels—including your SmartBiz website and other e-commerce platforms—through one reliable shipping provider. You get fast delivery, easy pickup scheduling, and support via voice, email, and chat, available 7 days a week.
This article helps you understand how to set up your Amazon Shipping account, review your business details, and manage users so your team can operate smoothly from Day 1.
Introduction
Before you ship your first order using Amazon Shipping, it’s important to ensure that your account information, pickup details, and user permissions are correctly set. Amazon Shipping syncs your business details from Seller Central and allows you to configure shipping-specific settings from a single portal.
Use this guide to walk through setup steps, update your information, and understand how to manage team access.
Prerequisites
Before you begin, make sure you have:
An active Amazon Shipping account
Access to your Seller Central account (business details sync automatically)
Correct warehouse/pickup address details
Admin access (required to add users or edit settings)
Getting Started
We are excited to have you begin your shipping journey with us! We’re constantly creating new ways to improve your business, beyond what you expect from a shipping service provider. Before you start, please ensure that your account details are correctly filled by reviewing your settings here.
Before you ship your first order with us, consult the Getting Started Checklist and our Top Tips below to get more familiar with Amazon Shipping and ensure that you are all set to start shipping with us!
Download our Onboarding guide here!
Setting up your account
When you join Amazon Shipping, your basic business information is automatically synced from Seller Central. You can configure additional shipping-specific settings in the Amazon Shipping portal.
Steps to set up your account
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Log in to your Amazon Shipping portal.
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Go to Settings.
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Review and update:
Pickup warehouse details
Customer service contact information
Holiday schedule
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Ensure these settings match your operational workflow before your first shipment.
Business and return addresses can only be updated by your Amazon Shipping sales/account manager. All other settings can be updated directly in the portal.
Updating your account
How to view account & business info
Go to Settings.
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Select Account Info or Business Info, depending on what you need to review.
Only admins can view full account & business information.
Non-admin users see limited settings based on their permissions.
Managing users
Admins can add new users, remove users, or update user permissions anytime.
Add a New User
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Go to Settings → Users.
Click Add New User.
Enter the user’s name and email address.
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Select the role:
Admin (full access)
Non-admin (restricted access)
Click Save.
What happens next:
The new user receives an email invitation.
All existing admin users receive a notification of the change.
Delete a User
Go to Settings → Users.
Select the user(s) you want to delete.
Click Actions → Delete User(s).
Confirm deletion.
Update User Roles (Admin or Non-admin)
Go to Settings → Users.
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Select the user.
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Choose Grant Admin or Remove Admin Rights.
Notes:
The primary Seller Central account holder is automatically an admin.
Any change in admin rights triggers an email notification to all admin users.
FAQs
1. How do I change my warehouse or pickup address?
Warehouse details can be edited directly in the Amazon Shipping portal. Business and return addresses must be updated through your Amazon Shipping sales/account manager.
2. Why can’t I view certain settings?
Only admin users can view all account and business information. Non-admin roles have restricted access.
3. What if a user doesn’t receive their invitation email?
Ask them to check spam folders. If still missing, delete the user and re-add them.
4. Can multiple employees have admin access?
Yes. You can assign admin rights to any user from the Users section.
5. Are users automatically added from Seller Central?
Yes. When you first sign in to Amazon Shipping, all existing Seller Central users are imported. You can remove or adjust permissions afterward.
6. Can I change my business name or legal entity details?
No. These must be updated through Seller Central or via your Amazon Shipping account manager.