What is Amazon Shipping?
Amazon Shipping provides you one shipping service for your multiple selling channels, including your own website and other e-commerce platforms. You also get access to Amazon’s dedicated support service which can be accessed via voice, email, or chat – during business hours, 7 days a week.
Getting Started
We are excited to have you begin your shipping journey with us! We’re constantly creating new ways to improve your business, beyond what you expect from a shipping service provider. Before you start, please ensure that your account details are correctly filled by reviewing your settings here.
Before you ship your first order with us, consult the Getting Started Checklist and our Top Tips below to get more familiar with Amazon Shipping and ensure that you are all set to start shipping with us!
Download our Onboarding guide here!
Setting up your account
Setting up your account is fast and easy. All business information is synchronised with your seller central account. When joining Amazon shipping, you can configure your pickup warehouse details and provide access to your employees to give admin and non admin rights.
You can update and manage your details, such as admin/non admin users, warehouse details, customer service contacts and holiday schedule directly in the Amazon Shipping portal while your business information such as business and return addresses must be updated with the help of your sales/account manager.
Updating your account
Any admin on your account is able to view your account and business information. Non-admins are not able to view this information.
- To view your account information or information about your business, click Settings, then select Account or Business info accordingly.
Managing users
Any admin is able to add and delete users or change user permissions on your account at any time by clicking on Settings > Users. When you first signed in to Amazon Shipping, users were automatically imported from your Seller Central account.
Adding users
- Select the new user button
- Enter the user’s name and email
- Choose whether that user is an admin or non-admin
- Select the save button
An email notification of the change will be sent to both the new user and all admin users.
Deleting users
You can delete a user by selecting the user, going to Actions menu and choosing ‘delete 1 user’. You can delete multiple users at once by using the checkboxes, and then selecting ‘delete xx users’ from the Actions menu.
Managing admin privileges
Users may be granted admin privileges. All users can access the Account section of the Settings page, while admin users have access to all sections of Settings page.
The main account holder in Seller Central is automatically granted admin privileges in Amazon Shipping.
Granting or revoking admin privileges in Amazon Shipping will trigger an email notification to the admin users.