Introduction
Delivery settings allow you to control how, where, and at what cost orders are delivered from your SmartBiz store. By configuring delivery charges, delivery coverage, and delivery timelines, you can set clear expectations for customers, reduce order-related queries, and optimize your fulfillment operations.
This article explains how to enable delivery and configure all delivery-related settings in the SmartBiz app.
Prerequisites
Before you begin, ensure that you have:
An active SmartBiz store
Access to the SmartBiz mobile app
A configured store address for order fulfillment
In This Article
You will learn how to:
Enable delivery on your store
Configure delivery charges and minimum order value
Set delivery coverage (radius or pan-India)
Define handling and delivery timelines
Save and apply delivery settings
Step-by-Step: Configure Delivery Settings
Step 1: Open Delivery Settings
Open the SmartBiz app
Click on your Store Name
Turn ON the Delivery toggle
Customers will not see delivery options unless this toggle is enabled. This enables home delivery for your store
Step 2: Enable Delivery Settings
Go to Settings → Delivery Settings
Step 3: Set Delivery Charges
You can define how delivery fees apply to customer orders.
If no delivery fee is set, delivery will be free by default
You can configure:
Minimum order value for free delivery
Delivery fee for orders below the minimum value
Flat delivery fee (applies to all orders)
Step 4: Set Minimum Order Value
Enter the minimum order amount above which delivery is free
This helps encourage customers to place higher-value orders
Step 5: Set Delivery Fee for Orders Below Minimum
Define the delivery fee customers must pay if their order value is below the minimum threshold
Step 6: Configure Delivery Coverage
Click Delivery Radius
Choose one of the following:
Enter delivery distance in kilometers
Select All India Coverage for pan-India delivery
Step 7: Set Handling & Delivery Time
Delivery timelines define how long customers wait to receive orders.
Within the Same State
Enter the maximum number of days required for delivery
Across India
Enter the minimum and maximum delivery duration
Note:
Delivery timelines are visible to customers on your SmartBiz website and apply to all products in your catalog.
Step 8: Save Changes
Review all delivery settings carefully
Tap Save Changes to apply them immediately
Once saved, customers will see:
Delivery charges
Delivery coverage
Estimated delivery timelines
This improves transparency and reduces delivery-related queries.
FAQs & Edge Cases
1. What happens if I don’t set any delivery charges?
If delivery charges are not configured, no delivery fee will be applied, and delivery will be free.
2. Can delivery fees vary by location or order size?
No. Currently, SmartBiz supports only a flat delivery fee structure.
3. Can I set different delivery times for different products?
No. Delivery timelines apply to your entire catalog, not individual products.
4. Can customers see delivery timelines before placing an order?
Yes. Delivery timelines are displayed on your SmartBiz website during checkout.
5. What if I want to stop accepting delivery orders temporarily?
You can turn off the Delivery toggle from the Delivery Settings section. Orders will no longer be accepted for delivery until it is turned back on.
6. Does delivery coverage apply to pickup orders?
No. Delivery coverage settings apply only to home delivery, not store pickup.