Store policies allow you to update customers about policies on cancellations, refunds, returns and store FAQs. These are mandatory from a compliance requirement and needed to enable online payments on your store.
Additionally, a store with complete information, clearly defined return and cancellation policies builds trust with customers and helps drive conversion. We have created a template for store policies which can be uploaded 'as is' on your store.
While we have offered templates in the app, sellers are responsible for their store policies. Review your policies carefully before publishing them.
These policies will be visible to your customers in the ‘About Us’ section on your storefront homepage.
The following sections are covered in this article:
A. Create/ Edit store policies
B. Review default store policies
A. Create/ Edit store policies
- You will find ‘Store Policies’ under the Profile tab of the Smartbiz app.
- Click on the ‘Edit’ button on a store policy that you want to edit.
- Click on ‘Add policy’ if your store policy is different from the default template provided by Smartbiz.
- Type in the specifics of your store policy and save the changes.
- You can choose to edit the policies at a later date or switch back to the default policies as well.
B. Review default store policies
You can view the default policies on Privacy, cancellations, returns and store FAQs by navigating to Store policies in your profile tab. By clicking on the policy that has been selected as a default template, you can read and review the applicable policies.