Introduction
Store policies help customers understand how cancellations, returns, refunds, and other store-related rules work on your SmartBiz website. These policies are mandatory for compliance and are required to enable online payments on your store.
Clear and complete policies also build customer trust, reduce disputes, and improve conversion. To help you get started, SmartBiz provides ready-to-use policy templates that you can publish as-is or customize based on your business needs.
While templates are provided, sellers are responsible for reviewing and maintaining their store policies before publishing.
Your store policies are visible to customers in the “About Us” section of your storefront.
The following sections are covered in this article:
A. Create/ Edit store policies
B. Review default store policies
A. Create/ Edit store policies
Follow these steps to add or update your store policies:
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Open the SmartBiz Desktop page/app.
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Click on Settings.
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Click on Store Policies.
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Click Edit on the policy you want to update (for example, Returns or Cancellations).
If you want to create a custom policy, click Add policy instead of using the default template.
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Enter your policy details and Save your changes.
You can update your policies anytime or switch back to the default templates if required.
B. Review default store policies
SmartBiz provides default templates for:
Privacy Policy
Cancellation Policy
Returns & Refund Policy
Store FAQs
To review them:
Go to Settings → Store Policies.
Open any policy marked as a default template to read the full content.
These templates are designed to meet basic compliance requirements and can be used without modification if they suit your business.
FAQs
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Why are store policies mandatory?
Store policies are required for compliance and to enable online payments on your SmartBiz store.
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Can I publish my store without editing the default policies?
Yes. You can publish the default templates as-is, but you should review them to ensure they match your business practices.
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Can I change my store policies after publishing?
Yes. You can edit or replace your policies at any time from the Store Policies section in the app.
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Where can customers see my store policies?
Customers can view your policies in the “About Us” section on your storefront homepage.
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Am I responsible for the content of my policies?
Yes. Even if you use the default templates, the seller is responsible for ensuring policies are accurate and legally appropriate for their business.