Sellers want to showcase their brand persona, such as brand story, public and media recognition, awards received, stories featured in social media, stories and videos around how the product is manufactured, blogs around product usage, educating customers etc. Using custom pages, sellers can showcase critical functional information on their websites such as warranty information, service centers, details on support process etc. This information should be easily discoverable for the customers as it may play an important role in helping them to take a buying decision (and impact conversion).
You can add/edit HTML page by proceeding with the following steps
Add HTML Page
1. Click on 'Store Configuration' and then click on 'Website appearance
2. Click the Customise button.
3. Click on Pages and then click on Add Page.
4. Click on Add Custom pages with HTML
5. Clicking on Add pages with HTML, it will open a new pop-up screen asking for HTML code. You can use any AI tool to generate your HTML code. For example, use any AI tool with a prompt: "Create HTML code for 'About Us' section page for a seller named 'A' who sells electronics. It must have sections for About Us, Our Journey and images of 1 founder.". Paste the HTML code in the page and click on Add Page.
6. Please enter the Draft Name and click on 'Create Draft'. Post clicking, you will get a message of Draft created successfully.
7. Click on Publish to make the changes live.
Edit HTML Page
1. Click on 'Store Configuration' and then click on 'Website appearance. Then click on 'Customize'
2. Click the Customise button.
3. Click on Pages and then click on the 3 dots of the page that you want to edit.
4. Click on 'Edit Page'.
5. Click on 'Edit HTML' and a pop-up screen will open with all the existing details.
6. Make the required changes and click on 'Add Page'
7. Please enter the Draft Name and click on 'Create Draft'. Post clicking, you will get a message of Draft created successfully.
8. Click on Publish to make the changes live.
FAQs
1. What type of content can I add to a custom HTML page?
You can add static HTML content such as text, headings, tables, and links. Interactive scripts or external embeds may not work as expected.
2. Can I add multiple custom HTML pages?
Yes. You can create multiple custom pages, each with its own name and HTML content.
3. Where will customers find these pages?
Custom HTML pages appear in the footer of your website and are accessible to all customers.
4. Can I edit or delete a custom HTML page after creating it?
Yes. You can return to Website > Pages, select the page, and edit or delete it as needed.
5. Why is my HTML content not displaying correctly?
This may happen if:
The HTML code is incomplete or invalid
Unsupported scripts or tags are used
Ensure your HTML is clean and properly formatted before saving.
6. Will adding a custom HTML page affect my existing website content?
No. Custom pages are added separately and do not affect your product listings, pricing, or other website sections.
7. Can I add images to a custom HTML page?
Yes, but images must be hosted externally and referenced using valid image URLs in your HTML code.
8. Can I add links to other pages or external websites?
Yes. You can include hyperlinks within your HTML content. Ensure links are correct and functional.
9. Why don’t I see my custom page immediately after saving?
In most cases, pages appear immediately. If not, refresh the website or wait a few minutes for the update to reflect.