Overview
We know that managing a business moves fast. To help you get answers without waiting for a support agent, we’ve integrated ZAI—your personal AI-powered assistant—directly into the Desktop Seller App.
Whether you’re stuck on a shipping label or need to understand a new policy, ZAI provides the tools to resolve issues in seconds.
Key Benefits
Save Time: No more digging through detailed help articles. ZAI scans hundreds of our help articles instantly to give you the exact answer you need in seconds.
Answers You Can Trust: Get peace of mind knowing every response is pulled directly from our verified official Knowledge Base, ensuring you always have the most accurate information for your business.
Reliable Support, Every Time: Experience a consistent support journey. Whether you are troubleshooting at midnight or midday, ZAI provides the same high-quality, expert guidance every single time.
How ZAI Works for You
1. Ask or Select
Finding help is effortless. You can find the 'ZAI Mode' toggle on our Desktop App home page in the top right corner.
Type your query: Ask ZAI questions in plain English/ Hindi (e.g., "How do I update my Banner image?").
Select a Topic: Choose from a list of frequently asked questions tailored to your recent account activity.
2. Get Instant, Actionable Steps
No more digging through long manuals. ZAI provides an immediate response with clear, numbered instructions. Simply follow the steps provided to complete your task. To ensure you are fully supported, ZAI also suggests relevant follow-up questions tailored to your specific query—guiding you step-by-step until your issue is completely resolved.
3. Watch and Learn (Video Guides)
Sometimes seeing is easier than reading. For complex tasks, ZAI embeds short Video Guides directly in the chat. Watch a quick walkthrough of the process so you can follow along on your own screen.
4. One-Click Navigation (Direct Redirect)
ZAI doesn't just tell you where to go—it takes you there. If a solution requires you to visit a specific section of the Seller App, ZAI will provide a "Click 1" button that redirects you to the exact page instantly.
5. Verified Information (Citations)
Transparency is key. At the end of every response, you will see Citations. These are links to our official Help Center articles and Policies.
Check the source: Click the citation to read the full policy behind ZAI's advice, ensuring you have the most up-to-date and official information.